POSITION: Advocate Supervisor
REPORTS TO: Director of Programs
SUPERVISES: Advocate and Peer Coach Volunteers
MISSION: Our mission is to train and supervise community volunteers, appointed by the Family Court, to advocate for the best interests of children who have been removed from their homes due to abuse and/or neglect. Our dedicated volunteers strive to ensure the emotional, physical and educational well-being of these children while they reside in foster homes or residential facilities. The ultimate goal of our volunteers is to help establish a safe, stable and permanent home for each child we serve.
THE POSITION: The Advocate Supervisor supervises and supports Peer Coaches and Advocates to oversee and implement the direct service of the CASA Program
RESPONSIBILITIES TO THE ADVOCATES:
- Introduce case to assigned Advocate and complete case assignment process to include training for the Optima database.
- Ensure advocates are seeing their children monthly and are documenting contacts weekly in Optima
- Review cases with Advocates monthly and utilize coaching techniques as needed.
- Review and approve Advocate court reports and finalize and distribute to court and parties to the case
- Provide coverage for Advocates as needed including court hearings.
- Debrief with Advocates at case closing and update Optima
- Complete yearly performance evaluations with the Advocates
RESPONSIBILITIES TO THE PEER COACH VOLUNTEER:
- Provide weekly coaching and support to assigned Peer Coaches and oversee their work on their ongoing Advocate cases
- Meet with Peer Coaches to review new cases for Advocate assignment.
- Set up case assignment with Peer Coach and Advocate
- Finalize and distribute CASA Court Reports
- Provide coverage for Peer Coaches as needed
- Meet with Peer Coach to determine and discuss any problems or plans involving the Advocate
- Conduct 90-day and annual Support Reviews for Peer Coaches
- Notify Peer Coaches of resources and case related meetings as appropriate
- Review Advocate cases with Peer Coaches monthly, or more frequently as needed
RESPONSIBILITIES TO THE PROGRAM:
- Troubleshoot conflict resolution between the Peer Coach, Advocate, and stakeholders.
- Interview potential Advocate volunteers with a member of the recruitment team
- Co-facilitate CASA trainings.
- Serve as a liaison between CASA program and strategic partners- courts, attorneys, DCP&P, other service providers
- Identify with Director of Programs a specialty of interest to pursue and support program
- Familiarize and comply with CASA policies and procedures including: program manuals, court orders, confidentiality agreements, family court rules, stakeholder agreements, etc.
- Document contacts as reported by Advocate or Peer Coach Volunteers
- Review cases with Director of Programs on a weekly basis
- Notify Director of Programs of critical events in the case or Advocate performance concerns
- Distribute and track court hearings and confirm Advocate’s attendance
- Provide adequate notice to Program Director for planned absences
- Participate in the Peer Coach screening process
- Participate in CASA, fundraising events, program events such as the Aging Out Conference, Adoption Day, and Advocate appreciation events.
- Complete professional development training as needed but at least 12 hours annually.
- Ensure data is entered into Optima correctly and all information is current
- Assist Program Director with copying new case files for assignment
- Complete weekly advocate reports
- Complete case closure stories at the conclusion of each case and share with the advocates
- Perform other duties as assigned.
- Bachelor’s degree required. BA in social service related field preferred.
- Masters in Social Work or Counseling preferred.
- The ability to communicate with, supervise and empower volunteers to be effective in their roles.
- Experience with volunteers preferred
- The ability to work cooperatively with different types of personalities.
- Knowledge and understanding of issues and dynamics relating to child abuse and neglect preferred
- Broad understanding of the Child Welfare System
- Commitment to CASA for Children of Mercer and Burlington Counties’ goals and mission.
- Strong time management, written and oral communication skills
- Ability to work individually and in a team setting
Employee Classification: Exempt; full-time